As a customer who visits a Wendy’s restaurant, you can count on many things: a friendly crew; a bright, relaxed atmosphere; clean tables; and a variety of menu choices. The most important thing our customers can rely on is great-tasting food. They know the hamburgers will be fresh, never frozen; the salads crisp and fresh; and the chili rich and meaty. They expect the Frosty™ to be cool and creamy; the fries hot and crispy; the chicken tender and flavorful. Our customers know that our ingredients are of the highest quality.
Quality is our Recipe
Our restaurant signs display this phrase, and our commitment to quality extends to all parts of our business.
Among the ingredients in our kitchens, you’ll find hand-leafed lettuce, in-season strawberries and blueberries right from the fields, Applewood Smoked Bacon, center-cut chicken breasts, whole baked potatoes and, of course, fresh, never frozen beef hamburger patties.
Our hamburgers are made from fresh, never frozen beef, and served on quality buns from select bakeries. Our hamburgers don’t sit under a warming lamp or on a steam table. They come off the grill onto the bun and into our customer’s hands.
Our salads are prepared fresh each day in our restaurants with 11 types of greens, fresh toppings like red and green apples, natural cheeses - served with all-natural, no-preservative salad dressings.
Our Natural-Cut French fries, seasoned with sea salt, are served hot and crispy from the fryer. The list goes on.
Making sure every customer receives the freshest food is who we are. It’s the way we’ve done it from Day One. And it’s the way we always will.
We Strive to Offer the Best
We want every single customer to have a great experience at Wendy’s – one they won’t get anywhere else. And if they don’t have that experience, we want to hear it. Feedback is important because it helps us improve.
Are our products the best? Our crew the most courteous and professional? Our restaurants inviting and comfortable?
We’re not a corporation telling our customers what they should like. Instead, we listen to what they want. We’re a restaurant that serves one customer at a time, always striving for better food, better service and an overall better restaurant experience.
The Development of Dave's Hot 'N Juicy Cheeseburgers
Delivering Real in our restaurants means serving exceptional cheeseburgers that people love eating. A few years ago, we set out to recreate our cheeseburger line, while retaining Wendy’s tradition of quality.
Every single ingredient and component that goes into delivering a great-tasting cheeseburger was carefully evaluated, and we sought feedback from our consumers during every step of the process.
We listened. Our customers told us they wanted hot, thick, juicy beef that was cooked just right, and flavorful, quality beef that can stand up to the condiments and not be overwhelmed by them.
As a result, our cheeseburger line features patties that are 40% thicker. The bun size was adjusted so the meat-to-bun ratio is optimal. The buns are toasted, which helps the cheeseburger stay hotter, taste better and resist absorption from the condiments.
The toppings were also enhanced. This line features melted cheese; fresh, crinkle-cut dill pickles that are crisper and tastier; red onion rings; and real mayonnaise.
We’re quite proud of this cheeseburger line which was named in honor of the man who started it all. We think Dave Thomas would be proud, too.