Last updated: 10/18/21
Welcome! Thank you for visiting an offering owned and operated by Wendy’s International, LLC. To help inform you, we provide this notice explaining our online information practices and the choices you can make about the collection and use of information you submit or we collect through our website www.wendys.com and our other related mobile websites, mobile Wendy’s applications (“mobile apps”), services, tools, and other applications (collectively, the “Site”). A reference to “Wendy’s,” “our,” “we,” or “us” includes Wendy’s International, LLC and each of its related, affiliated, parent or subsidiary companies.
Contents & Summary
2. Information We Collect.We collect the following information when you use the Site:
(a) Registration and Account Information. When you create an account or profile on the Site, you voluntarily give us personal information
(b) MyWendy™ Account Information. When you create a MyWendy’s account, you voluntarily give us personal information.
(c) Career Registrations. When you register to receive job alerts or apply for a job, you voluntarily give us personal and non-personal information. For more information, see our Career Submission Terms.
(d) Information to Respond to Your Requests. You may also give us your personal information to sign up for our newsletters and other communications.
(e) Social Media Information. If you sign in to your MyWendy’s account through third-party social media sites like Facebook or Twitter, you agree to give us ongoing access to some of your personal information.
(f) Information From Other Sources. We may, on occasion, combine information from outside sources to customize your experience on the Site.
(g) Information You Post on the Site. You may provide us with information regarding your personal beliefs, opinions, and background by completing a profile, or by posting recommendations, comments, or ratings on the Site.
(h) Mobile Information. We may collect additional information from you if you access our Site through a mobile device (e.g., your unique device identifier, your device’s operating system, or the mobile carrier for your phone).
(j) Location/Geolocation. By using the Site, you expressly consent to our collection and use of your location and/or geolocation information.
3. Uses and Retention. We use information collected from you to operate the Site and contact you. Your information is retained for as long as we need it for our business.
4. Sharing and Disclosure of Information. We may share your personal information and other information we collect with the following entities: (a) Wendy’s; (b) our service providers and other third parties; (c) other entities with your consent; (d) legal and law enforcement; (e) other entities in the event of a change of control; and (f) companies in the mobile app industry if you access the Site via a mobile device or app.
5. Your Choices. You can control how and when you want to receive notifications from Wendy’s on the Site or by following instructions within the notifications.
6. Tracking Technologies (Cookies). We use tracking technologies (including cookies) to recognize you, protect your privacy, customize your experience on the Site, and target the content/advertising you see, including providing videos customized to your interests. You consent to our tracking of your video viewing through the Site or third-party social media.
7. Access and Review Options. You can review and edit your personal information by accessing your account on the Site.
8. California Privacy Rights. If you are a California resident, you may request information about our practices related to disclosing your personal information and how we respond to Do Not Track signals.
9. Canadian Privacy Rights. If you are a Canadian resident, you may request access to personal information in our custody and control.
10. Third Parties. We are not responsible for the privacy practices of third-party websites that are linked to or from the Site.
11. Security. We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration.
12. Children's Privacy. The Site is not intended for children under the age of 13.
14. International Transfer. We store and process your personal information on our computer systems in the U.S. and elsewhere in the world.
1. Scope and Consent
2. Information We Collect
When you use the Site, we or third party service providers acting on our behalf may collect the following information:
(a) Registration and Account Information:
You can browse the Site without telling us who you are or providing any personal information (e.g., name, email address, telephone phone number, mobile telephone number, payment information or contact information) about yourself. When you register an account, create a profile, purchase products, or otherwise engage with the Site, you may provide personal information. Personal information is only associated with your account/profile when you sign in as a registered user.
(b) By Wendy’s Account Registration:
If you register for a MyWendy’s account, you choose to give us your personal information and are not anonymous to us. In addition to personal information, you may also provide us with non-personal information (e.g., your opinions regarding products or menu/program/services preferences). You may also provide us with your credit or debit card information and/or gift card numbers if you are making a purchase.
(c) Career Registrations:
The Careers section of the Site gives you the opportunity to create a “General Account” to receive job alerts and an “Application Account” to apply for jobs.
- General Account: To register for a General Account, you will provide us with certain personal information and non-personal information (e.g., education level, job preferences, job level, schedule, availability to travel, job type and geographic area).
- Application Account: To apply for a position, you will need to establish an “Application Account.” In order to do so, you will provide us with your email address, password and secret question that will allow you to access your account later. Also, when you apply for a job or authorize us to obtain a consumer report (e.g., background check), we will collect personal and non-personal information (e.g., name, address, telephone number, resume, employment history, reference information, compensation, education and compensation history, and social security number or social insurance number). Also, you may upload your photo to the website on your resume.
Visit our Career Submission Terms for more information regarding the types of career information we collect and how we treat that information.
(d) Information to Respond to Your Requests:
(e) Social Media Information:
We also may offer services that allow you to share information with third party social media websites such as Facebook, Pinterest, Google Plus, Twitter, and others. We may also offer social networking sign-on services that allow you to use social networking credentials to access the Site. We may collect information about you in connection with social networking sites when you use these sign-on features.
(f) Information from Other Sources:
The information we collect may be combined with information from outside records (e.g., demographic information, navigation information, additional contact information, and for job applicants, with your consent, a credit report) that we have acquired in accordance with applicable law.
(g) Content You Post and Associate with Your Profile on the Site:
Certain sections of the Site give you an opportunity to provide us with information regarding your opinions and reviews of products and services. In addition, the content you post and recommendations you make may provide information about your beliefs to us.
(h) Mobile Information:
(i) Technical Usage Information:
When you visit the Site, we collect usage information sent to us by your computer, mobile device, or other access device that tells us how you are using the Site (“usage information”). We may use session unification and tracking technologies (including unique identifiers, unique device tokens, HTML5, cookies, flash cookies, web beacons/GIFs, embedded scripts, e-tags/cache browsers) to collect usage information. We may also collect password information from you when you log in, as well as computer and/or connection information. During some visits we may use software tools to measure and collect session information, including page response times, download errors, time spent on certain pages and page interaction information.
(j) Location / Geolocation Information:
3. Uses and Retention
Information collected on the Site may be used for the following purposes:
(a) Operate Our Site:
We use the information collected to: (i) respond to your requests; (ii) provide customer service (e.g., to resolve disputes or problems with your account/profile or the Site); (iii) personalize your experience by providing content on the Site, including targeted advertising, that we believe may be of most interest to you; (iv) improve the Site; (v) give you information about your account; (vi) manage Site traffic; (vii) assess promotional effectiveness; (viii) administer surveys, clubs, promotions (e.g., contests, sweepstakes, reward and loyalty programs); (ix) manage your purchases (e.g., remember shopping cart information); (x) marketing purposes; (xi) to improve products and services; (xii) consider your job application; and (xiii) provide you with a safe, efficient, and customized experience.
(b) Analyze and Aggregate Non-Personal Information:
We use aggregate information about our users and non-personal information to analyze Site and user behavior, including, for example, browser information and referring website address. We may also use this information to prepare aggregated reports (e.g., total number of visitors, IP addresses, browser types, access times, pages viewed and referring website addresses).
(c) Prevent Fraud:
(d) Communication With You:
We use your information to contact you to maintain the Site, your account, or to comply with your stated communication preferences (e.g., for newsletters), or to provide other services requested by you, as described at the time when we collect the information from you, or to contact you for other purposes authorized by law.
(e) Mobile Data:
(g) Device Data:
(h) Your Career Interests:
You expressly consent to our lawful worldwide use of your personal information and that we may retain information as long as it is necessary and relevant for our business operations, including to effectuate your requests. Further, you consent to the ability of third party service providers working on our behalf to collect and retain personal information and non-personal usage information for Site operation purposes (e.g., fraud prevention). Further, you consent to our retention of your video viewing tracking data for up to two years (or as permitted by applicable law) or until you withdraw consent.
4. Sharing and Disclosure of Information
Information collected on the Site may be shared or disclosed with the following parties:
We may share the information we collect about you within Wendy’s, and may disclose the information to Franchisees and third party service providers. The information may be shared or disclosed to: (i) provide joint content and our services (e.g., registration, transactions, analytics and customer support); (ii) help detect and prevent potentially illegal acts, violations of our policies, fraud, and/or data security breaches; and (iii) guide decisions about Wendy’s or third party products, sites, applications, services, tools, and communications. Members of our corporate family will use this information to send you marketing communications and you will have the opportunity to opt-out of our communications.
(b) Service Providers and Other Third Parties:
(c) Other Entities with Your Consent:
We may share or disclose your information to other third parties to whom you explicitly ask us to send your information (or about whom you are otherwise explicitly notified and consent to when using a specific service). This may include, without limitation, third party social media networks such as Facebook, Pinterest, Google Plus, Twitter, and others. On the Site, you may have opportunities to express interest in or register for other services. If you do, we will provide information about you to those third parties, or parties working on their behalf, to implement your request.
(d) Legal and Law Enforcement:
We may share or disclose the information we collect about you as required or permitted by law, law enforcement, governmental agencies, or authorized third parties, in response to a verified request relating to a criminal investigation or alleged illegal activity or any other activity that may expose us, you, or any other Wendy’s user to legal liability. In such events, we will only disclose information relevant and necessary to the investigation or inquiry, such as name, city, state/province/territory, ZIP/postal code, telephone number, email address, user ID history, IP address, fraud complaints, and anything else we may deem relevant to the investigation.
(e) Change of Control - New Owners:
(f) Companies in the Mobile App Industry:
5. Your Choices
You can control how and when you want to receive notifications from Wendy’s on the Site or by following instructions within the notices.
(a) Information You Share on the Site:
(b) Communication Preferences and Marketing (Opt-out):
We do not sell or rent your personal information to third parties for their marketing purposes without your consent. We may combine your information with information we collect from other companies and use it to improve and personalize the Site. If you do not wish to receive marketing communications from us, you can indicate your communications preference within the direct communication from us or through your account/profile settings. You may not opt-out of administrative emails (e.g., emails about your transactions or policy changes) for your registered account.
6. Tracking Technologies (Cookies)
When you visit the Site, we and our business partners may use tracking technologies to enhance your online experience or customize our offerings. Here are a few additional important things you should know about our use of tracking technologies (cookies):
We offer certain features that are available only through the use of tracking technologies.
We use both session and persistent tracking technologies. Tracking technologies (e.g. cookies) can either be persistent (i.e., they remain on your computer until you delete them) or temporary (i.e., they last only until you close your browser). You are always free to decline tracking technologies if your browser permits, although doing so may interfere with your use of the Site. Refer to the help section of your browser, browser extensions, or installed applications for instructions on blocking, deleting, or disabling tracking technologies such as cookies.
We encode and protect the tracking technologies that Wendy’s sets, so that only Wendy’s and our designated service providers (e.g., our advertising and technology partners) can interpret the information stored in them.
You may encounter tracking technologies/cookies from our third party service providers that we have allowed on our site that assist us with various aspects of our web site operations and services, such as Google Analytics, as further described above.
You also may encounter tracking technologies from third parties on certain pages of the websites that we do not control and have not authorized (e.g., if you view a web page created by another user, there may be a cookie placed by that web page).
We may target and track the videos you view on the Site. You consent to our tracking of your video viewing through the Site or third party social media for up to two years (or as permitted by applicable law) or until you withdraw consent
7. Accessing, Reviewing, and Changing Your Personal Information
8. Notice to California Residents
Residents of the State of California may request a list of all third parties to which our online service has disclosed certain personal information (as defined by California law) during the preceding year for those third parties’ direct marketing purposes. If you are a California resident and want such a list, please contact us at: Wendy’s International, LLC, One Dave Thomas Boulevard, Dublin, OH 43017, USA, Attn: Chief Legal Officer, Legal Department. For all requests, you must put the statement “Your California Privacy Rights” in the body of your request, as well as your name, street address, city, state, and zip code. In the body of your request, please provide enough information for us to determine if this applies to you. You need to attest to the fact that you are a California resident and provide a current California address for our response. Please note that we will not accept requests via the telephone or by facsimile, and we are not responsible for notices that are not labeled or sent properly, or that do not have complete information.
How We Respond to Do Not Track Signals for California Residents:
California Business & Professions Code Section 22575(b) (as amended effective January 1, 2014) provides that California residents are entitled to know how Wendy’s responds to “Do Not Track” browser settings. Wendy’s does not currently take actions to respond to Do Not Track signals because a uniform technological standard has not yet been developed. We continue to review new technologies and may adopt a standard once one is created.
9. Notice to Canadian Residents
Residents of Canada may request access to the personal information in our custody and control. If you are a Canadian resident and would like to request access, please contact us at: Wendy’s International, LLC, One Dave Thomas Boulevard, Dublin, OH 43017, USA, Attn: Chief Legal Officer, Legal Department. For all requests, you must put the statement “Your Canadian Privacy Rights” in the body of your request, as well as your name and sufficient information for us to identify you based on your interactions with Wendy’s. We may request additional personal information for the purposes of verifying your identity before we can respond to the request.
10. Third Parties
Our Site may contain links to other third party websites. We are not responsible for the privacy practices or the content of these third party sites.
We store and process your information on our servers located within the United States. As we operate internationally, we may store and process your information on servers that are located outside of the United States. We protect your personal information using technical and administrative security measures to reduce the risks of loss, misuse, unauthorized access, disclosure and alteration. Some of the safeguards we use include data encryption, firewalls, regular security assessments of IT infrastructure, and access controls to physical, network-based and data assets. While we implement the above security measures on the Site, you should be aware that one hundred percent security is not always possible and, as a result, we cannot guarantee the security of your information. It is your responsibility to make sure that your personal information is accurate and that your passwords and account registration information is secure and not shared with third parties.
12. Children's Privacy
The Site is a general audience site and it is not intended for children under the age of 13. We do not knowingly collect personal information via our websites, applications, services, or tools from users in this age group. If you believe your child has provided personal information to us, please contact us via the email listed in Section 15 below.
13. Prospective Franchisees
If you are interested in becoming a Wendy’s franchisee, you can complete our Prospective Franchise Questionnaire here. The questionnaire asks for your contact information, financial information, prior experience, and information about the franchise development opportunities you are interested in, including geographic area. We use this information to assist in our assessment of your interest in a Wendy’s franchise opportunity. We may also use your contact information to communicate with you and request additional information from you, which you may choose to provide. We may share this information with our technology service providers who help us collect, store, and process your information.
14. International Transfer
15. Notification Regarding Updates
16. Contact Us
If your questions are not answered online, you may email us at privacy@Wendys.com.