Mr. O’Brien joined the Company in May 2007 and became Chief People Officer in March 2018 after more than ten years of experience with the Company.
Previously, he served as our Vice President of Human Resources and Field Capability from August 2013 to December 2017, a role in which he provided HR leadership to the Company’s North American operations. Mr. O’Brien also served as Vice President of Training from April 2011 to July 2013 and National Director of Operations Training from May 2007 to March 2011. In those roles, Mr. O’Brien led the training function, supporting learning systems and the development of customized learning solutions for approximately 250,000 crew members, managers and multi-unit operators in more than 6,500 restaurants.
Mr. O’Brien also leads the Company’s HR Forum, which facilitates the identification and sharing of HR best practices across the Company’s franchise system.
Prior to his tenure with the Company, Mr. O’Brien worked at Sears Holdings Corporation for five years, where he served as Director of Retail Training and was responsible for the training of 150,000 salaried and hourly field associates performing both operational and consultative selling roles nationally. Before joining Sears Holdings Corporation, Mr. O’Brien began his business career with Arthur Andersen LLP, where he was employed from 1999 to 2002 as a Senior Consultant and specialized in global learning strategies and training development for large organizations in the retail, telecommunications, energy and pharmaceutical industries.
Mr. O’Brien attended Indiana University, where he obtained an M.S.Ed. in Instructional Systems Technology. He is also actively involved in youth baseball programs within his community.