Liliana served as Wendy’s Chief Communications Officer since joining the Company in June 2014 and in 2021, her title was elevated to reflect her range of responsibilities across Communications, Quality Assurance, Customer Care, Public Affairs and Corporate Responsibility.
Liliana sets the vision and strategy for all communications with franchisees and employees, public relations, government relations and corporate responsibility. Her work with the Quality Assurance function involves developing quality and safety procedures throughout our supply chain and restaurants to provide a safe and quality dining experience for all Wendy’s customers.
Liliana prides herself on building diverse teams and empowering them to find solutions – a leadership style that has produced notable results. Her team recently restructured Wendy’s corporate responsibility efforts under one united banner, Good Done Right, and created our Supplier Code of Conduct. Under her direction, Wendy’s also launched The Square Deal, Wendy’s blog to provide a point of view on issues that are important to our Company and our customers.
Prior to Wendy’s, Liliana served as Vice President of Corporate Communications and Public Affairs at Dean Foods in Dallas, TX. Her previous experience includes tenure as Public Affairs Manager with Mars, Incorporated in New Jersey, and as a public relations consultant for eight years in New York City.
Liliana has happy memories of Wendy’s from her childhood where it was a special place to go out to eat. These days, her go-to order is a Double Stack with ketchup and pickles.
Liliana serves as a trustee of the Dave Thomas Foundation for Adoption. She is also a member of the board of directors of Quality Supply Chain Co-op, Inc., the independent purchasing cooperative for Wendy’s restaurants; and she is the executive sponsor of WeQual, the Company’s employee resource group focused on LGBTQ+ employees and allies.
She holds a B.A. in Government and Foreign Affairs (with Distinction) from the University of Virginia, and a J.D. (Summa Cum Laude) from Seton Hall Law School.